Terms of Service and Policies
Terms of Service
After Magnum Proofreading makes changes to your document, you are free to make further amendments. Thus, Magnum Proofreading retains no rights to and holds no responsibility for any part of any published work it has edited.
Magnum Proofreading has the right to deny service to a customer or to cancel a customer’s order for any reason without notice. Reasons for denied or canceled orders include, but are not limited to, highly offensive content, hostile emails, and other negative experiences with a customer (e.g. extremely delayed payment for a previous order).
Payments
The rates provided on magnumproofreading.com are given in Canadian dollars. You will be able to pay your fee in whatever currency you like, though you may be charged a currency conversion fee.
Fees are based on the word count of your document, which is verified by Magnum Proofreading after you place your order. It is strongly advised that you ensure you are satisfied with the word count determined by Magnum Proofreading before making your payment. By making your payment, you express your agreement that the word count provided by Magnum Proofreading is correct.
Cancellations and Refunds
Cancellations should be requested by sending an email to JakeMagnum@magnumproofreading.com. Your email should include your order number and clearly express your wish to cancel your order. Your order will be canceled immediately upon reception of this email.
After canceling your order, you will likely have part of your payment refunded, as outlined below.
If any part of your project has been proofread before you cancel, you will be refunded a percentage of your payment equal to the unedited portion of your project (e.g., if you paid $100.00 and 25% of your document was proofread, you would be refunded $75.00). You will also be sent your partially proofread document
If less than 10% of your document has been proofread when you cancel, you will have 90% of your payment refunded.
Completed Projects
Customer satisfaction is extremely important to Magnum Proofreading. As such, all editing is backed by a satisfaction guarantee—if you are not fully satisfied with the service you are provided, you may request a free additional round of editing.
To receive an additional round of proofreading, please send an email to JakeMagnum@magnumproofreading.com that specifies how Magnum Proofreading failed to provide adequate service as outlined on the appropriate service details page. All claims of this nature must be made within 90 days after your proofread document was returned to you.
No refunds of any kind are issued for completed projects.
Customer Privacy Policy
Information Collected by Magnum Proofreading
In the interest of customer privacy, Magnum Proofreading collects as little information as possible from its customers. The only pieces of personal information you need to provide when placing an order are your name and email address. Your personal information is never shared with any third parties. Also, documents submitted by customers are not shared with anyone other than the freelancers who work for Magnum Proofreading.
Magnum Proofreading keeps electronic copies of customers’ invoices on file indefinitely for tax and audit purposes.
Magnum Proofreading retains electronic copies of customers’ documents and emails for 90 days after a project has been completed in case of disputes. If you do not want Magnum Proofreading to retain your document, Magnum Proofreading will honor your request. Upon making such a request, you waive any right to dispute the service provided by Magnum Proofreading and cannot take advantage of Magnum Proofreading's satisfaction guarantee.
Magnum Proofreading never makes physical copies of customers’ information, documents, or emails.
Payment Information
All payments to Magnum Proofreading are made through either PayPal or Ascend. As such, Magnum Proofreading does not see or handle any of its customers' payment information, such as credit card numbers and bank account data.
Security Policy
The system on which Magnum Proofreading operates is protected by a regularly-updated firewall.
Magnum Proofreading operates on a secure internet connection that is not accessible to the public. Magnum Proofreading never operates on public internet connections.
Magnum Proofreading’s website and the information of its customers are kept private by McAfee SSL-certified security.
Membership Policy
Upon applying to become a member and making your initial deposit of CA$299.99, a balance of CA$399.99 will be attached to your email address. After paying your membership fee, you may pay $0.00 for all your orders until you have received $400 worth of editing, as the fee will be deducted from your balance. Once your balance runs out, you may continue to take advantage of the reduced rates available through Magnum Proofreading's members-only order form for as long as you like.
The purpose of the membership program is to attract repeat customers or customers with large documents that need editing. Therefore, to prevent customers from placing one or two small orders and then canceling their membership, the $299.99 deposit is not refundable under any circumstances.
You may share your membership among your friends and colleagues. Existing members may provide any additional names and email addresses that they would like attached to their account by email.
The password required to access the members-only order form may change occasionally. New passwords will be sent out via email. Thus, it is important to keep your email updated to ensure you can continue enjoying your membership.